Our Store Policies
We believe that honesty is the best policy for today’s online soap shopping market. In that spirit, we designed the most generous, fair and transparent policies for our customers. Learn more below, and reach out with questions.
What You Need to Know
Orders are processed in 1-2 business days after your order is received and all packages will come with a tracking number and are insured up to $100. We can ship to any address in the world.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items, the weight and the shipping option you choose. Most packages will be shipped via USPS Priority Mail because it is most cost effective.
The Fine Print
We do not accept refunds or exchanges. Please contact us within 15 business days if you have any problems or are unsatisfied with your products.
Because We Care
We take your privacy seriously. The following principles guide our treatment of your personal information:
We value the trust you place in Oshunola Naturals when sharing your personal information with us.
We strive to be transparent with you about what personal information we collect and how we collect it.
TYPES OF PERSONAL INFORMATION WE COLLECT
Contact Information. For example, we may collect your name, mailing address, telephone number and email address. We may also collect your mobile phone number.
Payment Information. For example, we may collect your credit card number and billing address.
Shopping History. For example, we may collect personal information about the items you viewed, added to your cart, purchased or returned.
Information You Post. We may collect personal information you post in a public space on our Platform, such as on our Ratings & Reviews feature.
Information You Submit. We may collect personal information when you send us a message through the “Contact Us” page or similar features on our Platform. We may also collect personal information when you enter a promotion. This may include photos, videos and other user-generated content that you submit.
HOW WE COLLECT YOUR PERSONAL INFORMATION
Directly From You. For example, when you:
o Register for an account.
o Purchase products or services through our Platform.
o Sign up to receive promotional communications.
o Request a sample.
o Join a loyalty, rewards or similar program or club.
o Participate in one of our promotional sweepstakes, contests, surveys, or focus groups.
o Use the Ratings & Reviews or related services and features.
o Submit a request to our Consumer Service team.